100% CUSTOMER SATISFACTION GUARANTEE!
15 DAYS NO RISK RETURN POLICY
At British Goggles4U, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your new eyeglasses, please get in touch with us so we can resolve the issue.
If there is a manufacturer’s defect, such as a frame that breaks due to a weak solder joint or breaks during transit, we will offer you a replacement as we stand behind our products.
If the prescription is clearly wrong due to an error in measurement or fabrication, we will take complete responsibility and replace your glasses immediately.
Not satisfied with glasses:
If you’re unhappy with your glasses for any reason within 15 days of receiving them, and the prescription is satisfactory, we offer a store credit for a one-time exchange.
If the received merchandise is damaged within 15 days of receipt, please contact us to resolve the issue.
Eligible for full refund:
You can ask for a full refund in case of a prescription issue, damaged pair received, lost in transit, or if the ordered goods were not as per your order.
A partial refund will be half the price of the lenses plus the full frames price, excluding the discounts availed and shipping you paid. The pair should be returned to be eligible for a partial refund.
We offer frames only, which will be sold at non-promotional prices, with no return and no refund basis.
You can contact us via live chat, and email at email@example.com.
All issues need to be reported within 15 days of receipt.
All claims after 15 days will not be entertained.
We might require a scanned copy of your original prescription or a few pictures of the frames for verification and our records.
In case of exchange, partial, or full refund, the customer is responsible for the return shipment.
Conditions apply to glasses purchased in promotions.